Privacy Policy

1. General provisions

This Policy describes how we process and protect personal data of users of the website hellofromafrica.store (the “Website”, “we”, “us”).

By using the Website, you confirm that you agree to this Privacy Policy.

2. Categories of personal data

We may process the following categories of data:

• Identification data: first name, last name.
• Contact details: e-mail address, phone number.
• Order content: your wishes, script details, uploaded files (photo / video / audio).
• Payment events: fact and status of payment (card details are processed by the payment provider and are not stored by us).
• Technical data: IP address, user agent, cookies data, access time, pages visited.

3. Purposes of processing

• Receiving and fulfilling orders for personalized video greetings (digital content).
• Order-related communication and customer support.
• Payment processing and bookkeeping.
• Website usage analytics and service improvement.
• Compliance with applicable legal requirements.

4. Legal grounds

We process data on the following grounds: (i) your consent; (ii) necessity for the performance of a contract; (iii) our legitimate interests; (iv) compliance with legal obligations.

5. Disclosure to third parties

Data may be disclosed to third parties under confidentiality and only for the purposes described above:

• Payment providers (e.g., Stripe, YooKassa, PayPal) — for payment processing.
• Content production partners (actors, voice-over, editing) — strictly to the extent necessary to fulfill your order.
• Public authorities — upon a lawful request.

6. Cross-border transfers

Our infrastructure and partners may be located in different countries. We take reasonable measures to ensure an appropriate level of data protection for cross-border transfers.

7. Storage and retention

We store data for as long as necessary to fulfill your order and provide follow-up services, as well as for the periods required by law for accounting and tax purposes.

You may request deletion of your data, except where our retention of such data is legally required.

8. User rights

• Access your data and obtain a copy.
• Have inaccurate data corrected.
• Request erasure of data (where permitted by law).
• Withdraw your consent to processing.
• Request restriction of processing and object to it.
• Lodge a complaint with your local data protection authority.

9. Security

We use technical and organizational security measures designed to protect data against unauthorized access, alteration, disclosure or destruction.

10. Cookies

The Website uses cookies for proper operation, analytics and saving your settings. You can manage cookies in your browser settings; disabling cookies may affect functionality.

11. Policy updates

This Policy may be updated from time to time. The current version is available at hellofromafrica.store/privacy .

12. Contact

E-mail: support@hellofromafrica.store

Website: https://hellofromafrica.store